Refund Policy

This document was last updated on February 25, 2022.

  • In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.

    We plan each project by dividing work into milestones.

    All projects begin with a complete discovery/analysis and creation of a scope of work document. This is done to make sure that both parties have complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.


    As there is time spent to achieve every milestone and complete every module, a refund is not be possible for work already completed.

    In the event of a project terminated on a mutual basis, the client has control of all completed work and any payment for further development will become void. No previous payment or deposit would be refunded.

    No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.

    There are no partial refunds for projects midway through a milestone phase.

    Digital marketing packages are not refundable, but the client may cancel with a notice written 30 days in advance.

    We do not offer refunds on deposits or payments for projects that are abandoned.

    We give our best to ensure complete satisfaction to our clients but in case, any client is not entirely satisfied with our services we can provide a refund. All refunds will take approximately 5-7 working days to process and it will be refunded in same account provided at the time of purchase and in the case of Payment Gateway, payments refund will be made to the same Bank account.

    Additional services

    Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.

    Contacting us

    If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form or send an email to madhuparna@rechargestudio.com

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